CLIENT
Context and intake
SOLUTIONS
The platform fits the business process — not the other way around.
Opearia connects the office team in the Web portal with technicians, sites, assets and work orders in the Android app.
Solutions follow the company, contract and real operating model. One process stays connected from intake and SLA control through field execution and evidence.
CONNECTED WORK
The process crosses team boundaries without losing context.
OPERATIONS
Priority, SLA and ownership
FIELD
Execution and evidence
ONE SYSTEM / TWO WORK SURFACES
Two working surfaces. One operating system.
The office team manages the process in the Web portal while the technician executes the field order in the Android app — without breaking the shared history.
OPEARIA / WEBOP-0248
SLA 01:42FIELD
- Work order assigned
- Technician on site
- Result confirmation
09:42
OPEARIA ANDROIDWORK ORDERWO-1042BG-04 · CTU-4402
✓Asset confirmed
✓Evidence added
OFFLINE-FIRST / PENDING SYNC- 01
Coordinate on the Web
Intake, priority, SLA, owner and scope are defined and monitored in the Web portal.
- 02
Execute on Android
The technician receives the work order, location, asset and the context required in the field.
- 03
One history
Status and evidence synchronize when connectivity is available and remain attached to the same case.
Management and control
Organisation, configuration, coordination, analytics, reporting and large imports.
Field execution
Supported mobile activities, work evidence and deferred synchronization when connectivity is unstable.
One business context
Identity, company, memberships, roles, permissions, data scope and contracted modules.
For support and internal service teams
01
Customer support
Unified request intake, priorities, SLA, communication and outcome tracking.
02
Internal support
IT, administration, maintenance and other internal functions gain a transparent work queue.
03
Connected companies
Controlled request flow between organizations without uncontrolled data sharing.
For field work, locations and equipment
01
Field service
Work orders, technician assignment, field status, attachments and synchronization when connectivity returns.
02
Locations and equipment
Relevant requests and activities remain connected to the specific site or equipment.
03
Operations management
Planning, reminders, accountability and reporting in one management framework.
For connected companies
Collaboration remains controlled when a process crosses an organisational boundary.
- 01Provider/client relationship and bilaterally approved collaboration
- 02Departmental routing without requiring a specific agent
- 03Client sites, accountable roles and permitted business data
- 04Client 360 view within confirmed scope
- 05Separate permissions prevent uncontrolled data sharing
For specialized workflows
When a standard process is not enough, Opearia expands through a controlled industry or client package.
- 01Industry workflows with dedicated rules and terminology
- 02Custom forms, statuses and permissions
- 03Controlled rollout without exposing unnecessary modules to other clients