Available by contract
Service Operations
Service requests, assets, sites, work orders, technicians, work evidence, shift handovers and escalations.
MODULES AND PACKAGES
One platform. Only the packages you need.
Opearia Core is the shared foundation, while additional operational and industry packages are available by contract for each company.
Capabilities, user roles, data scope, seats, validity period, price, currency and billing method are confirmed separately for each package.
MODULAR ARCHITECTURE
Core remains stable. Packages are activated by contract.
OPEARIACORE
01Service
02Warehouse
03Procurement
04Casino Tech
PACKAGE MATRIX
A stable Core. Every additional package is available by contract.
● primary capability · ○ connection when packages are contracted together · — not part of the package. Final scope is confirmed by contract.
| Capability | Core | Service | Warehouse | Procurement | Casino Tech |
|---|---|---|---|---|---|
| Tickets, SLA and audit | ● | ● | ○ | ○ | ● |
| Sites, assets and work orders | ○ | ● | ○ | ○ | ● |
| Stock, transfers and inventory counts | — | ○ | ● | ○ | ○ |
| Suppliers and purchase orders | — | — | ○ | ● | — |
| Partial receipts and claims | — | — | ○ | ● | — |
| VGR records and casino workflows | — | — | — | — | ● |
| Custom forms and automation | Contracted | Contracted | Contracted | Contracted | Contracted |
PACKAGE DEPTH
Specialisation has its own page, status and boundaries.
SHARED FOUNDATION
Opearia Core
The shared foundation for companies, users, teams, clients, tickets, SLA, tasks, knowledge, Customer Portal, audit, search, controlled Excel/CSV import and reporting.
- 01Companies, users, teams, clients and business partners
- 02Tickets, priorities, statuses, SLA, comments and attachments
- 03Tasks, reminders, notifications and knowledge base
- 04System and custom roles with granular permissions
- 05Scope for own data, team, site, partner or the whole company
- 06Customer Portal, analytics, reports and controlled data import
AVAILABLE BY CONTRACT
Operational and industry packages
Available by contract
Warehouse & Inventory
Multiple warehouses, stock and reservations, receipts, issues, transfers, inventory counts, serial numbers, custody and traceability.
Available by contract
Procurement & Supply
Suppliers, requests, approvals, purchase orders, partial receipts, delays, claims and returns.
Available by contract
Casino Tech
Industry package for casino sites, technical equipment, service, VGR records, controls and specialist analytics.
Available by contract
Automation and extensions
Controlled rules, dynamic fields and forms, workflow extensions, Public API and outbound webhook foundation.
Available by contract
Finance Support
Operational finance records and controlled data handoff. Opearia does not issue invoices, process payments or replace accounting software.
COMMERCIAL CONFIGURATION
Every package has its own terms and lifecycle.
- 01A company may contract multiple packages
- 02Each package can be enabled or disabled independently
- 03Price, currency, billing method, seats and validity period are confirmed by contract
- 04A package can be planned, available, existing or withdrawn
- 05Existing contracts and functionality remain preserved
ACCESS
A package is not the same as a user permission.
- 01The active package determines which capabilities are available to the company
- 02The role determines which actions a user may perform
- 03Scope determines which data the user may access
- 04Server and database controls verify package, membership, permission and scope
- 05Specific sites and business partners may be assigned to an individual user
INTEGRATIONS IN DEVELOPMENT