Management and control
Organisation, configuration, coordination, analytics, reporting and large imports.
PLATFORM
From the first report to a closed operational loop.
A Web portal for coordination and an offline-first Android app for field execution work as two connected surfaces of the same operating system.
The case is created and managed on the Web; the work order, site and asset follow the technician on Android; status and evidence return to the same history when connectivity is available.
PRODUCT LOGIC
One case. One history. A clear next action.
01Intake
02Routing
03Execution
04Control
05Insight
ONE SYSTEM / TWO WORK SURFACES
Two working surfaces. One operating system.
Opearia is not a Web portal with a mobile add-on. Web and offline-first Android are two connected surfaces of the same system.
OPEARIA / WEBOP-0248
SLA 01:42FIELD
- Work order assigned
- Technician on site
- Result confirmation
09:42
OPEARIA ANDROIDWORK ORDERWO-1042BG-04 · CTU-4402
✓Asset confirmed
✓Evidence added
OFFLINE-FIRST / PENDING SYNC- 01
Coordinate on the Web
Intake, priority, SLA, owner and scope are defined and monitored in the Web portal.
- 02
Execute on Android
The technician receives the work order, location, asset and the context required in the field.
- 03
One history
Status and evidence synchronize when connectivity is available and remain attached to the same case.
Field execution
Supported mobile activities, work evidence and deferred synchronization when connectivity is unstable.
One business context
Identity, company, memberships, roles, permissions, data scope and contracted modules.
SERVICE CYCLE
From signal to an immutable record of work.
The original work order is not overwritten. Reopening creates a new linked corrective cycle and preserves the previous evidence.
- 01Intake
- 02Routing
- 03ETA / SLA
- 04Execution
- 05Confirmation
- 06Work order
ORIGINAL ORDERWO-1042CLOSED · IMMUTABLE
→CORRECTIVE CYCLEWO-1042-C1LINKED · NEW EVIDENCE
PRODUCT SCREENS
Operational context without switching between disconnected tools.
These demonstration scenes represent the current product logic and use synthetic data only.
OP-0248Control unit / Line 04SLA 01:42
OP-0241Preventive inspection / Site 12Planned
OP-0236Part replacement / Terminal 02Completed
09:42O
OPEARIA ANDROID / WORK ORDER
OP-0248
✓Asset identified
✓Diagnostics added
3Result confirmation
Offline-first Android field flow
14:32
Owner changedRule SLA-P2 / Field West
14:18
Service evidence addedIMG-4402 / M. Petrović
13:51
Priority confirmedP2 / Operations Desk
REQUEST MANAGEMENT
Tickets are not messages. They are a record of accountability.
01
Intake and classification
An issue, request or internal activity receives a type, priority, owner, deadline and business context.
02
SLA and escalation
Response and resolution rules support consistent service and timely action.
03
Communication and audit
Comments, attachments, notifications, statuses and history remain connected to the same case.
PEOPLE AND RESPONSIBILITIES
Access follows the real organization.
01
Teams, agents and clients
Roles are separated by responsibility and relationship to the company or client.
02
Roles, permissions and scope
A user receives only the functions and data relevant to their role and work scope.
03
Active memberships
Access depends on valid membership in the relevant company, team or business structure.
DAILY WORK
Operations remain connected to the reason they exist.
- 01Tasks and reminders connected to a specific case
- 02Knowledge base for standardized answers and procedures
- 03Excel import for controlled bulk data entry
- 04Analytics and reports by role, team and permitted scope
- 05Multilingual user experience
- 06Controlled synchronization of supported Android activity
SERVICE CYCLE
The work order becomes evidence of execution.
- 01Intake, classification, departmental routing and assignment of accountability
- 02SLA, ETA, work start, pause, resume and escalation
- 03Resolution with client or manager confirmation
- 04The final work order connects technician, site, asset, time, evidence and consumed parts
- 05A closed work order remains immutable
- 06A reopened ticket creates a new linked corrective service cycle
ANALYTICS AND REPORTING
From an operational event to a decision.
01
Operational KPIs
Tickets, SLA, teams, clients, sites and assets are analysed within permitted scope.
02
Reports and export
Filters, periods, CSV, XLSX, PDF, history and generation audit support verifiable work.
03
Industry analytics
MTTR, downtime, repeat failures and problematic assets are available in the relevant contracted package.